TERMS AND CONDITIONS OF USE
Travonex - Travel & Experiences Marketplace
1. LEGAL STATUS OF THIS DOCUMENT
1.1 Electronic Record
This document constitutes an electronic record within the meaning of Section 2(t) of the Information Technology Act, 2000 ("IT Act") and the rules made thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2011, as amended from time to time. This electronic record is generated by a computer system and does not require physical, electronic, or digital signatures.
1.2 Statutory Publication
This document is published in compliance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2011, which mandates publication of rules, regulations, privacy policy, and terms of use governing access to and use of the Platform.
1.3 Binding Nature
These Terms constitute a legally binding agreement between the User and Wanderlynx Labs LLP upon access to or use of the Platform, including browsing, registration, booking, communication, or transaction.
1.4 Survival
The provisions relating to limitation of liability, indemnity, dispute resolution, jurisdiction, intellectual property, and data protection shall survive termination or cessation of use of the Platform.
2. PLATFORM OWNERSHIP AND CONTROL
2.1 Ownership
The Platform is owned and operated by Wanderlynx Labs LLP, a limited liability partnership incorporated under the laws of India, having its registered office at UNIT 101, Oxford Towers, 139 HAL Old Airport Road, Hulsur Bazaar, Bengaluru - 560008, Karnataka, India.
2.2 Control and Administration
Travonex retains sole control over the design, architecture, access, features, and operation of the Platform, including the right to modify, suspend, or discontinue any part of the Platform.
2.3 No Transfer of Rights
Use of the Platform does not grant the User any ownership rights in the Platform, software, or content, except as expressly permitted under these Terms.
3. DEFINITIONS AND INTERPRETATION
For the purposes of these Terms, unless the context otherwise requires:
3.1 Account: "Account" means a registered user profile created on the Platform using a mobile number, email address, or other credentials, enabling access to bookings, communications, and services.
3.2 Booking: "Booking" means a confirmed reservation for an Experience facilitated through the Platform and accepted by an Organizer, evidenced by a Booking ID.
3.3 Booking ID: "Booking ID" means the unique alphanumeric identifier generated upon confirmation of a Booking, serving as proof of transaction.
3.4 Cancellation Window: "Cancellation Window" means the time period prior to commencement of an Experience during which a User may cancel a Booking, subject to the Organizer's cancellation policy.
3.5 Confirmation: "Confirmation" means acceptance of a Booking by an Organizer, communicated electronically via the Platform.
3.6 Content: "Content" includes text, images, videos, graphics, reviews, ratings, itineraries, listings, software code, and all other materials displayed or transmitted through the Platform.
3.7 Dispute: "Dispute" means any disagreement, claim, or controversy arising out of or relating to use of the Platform, a Booking, or an Experience.
3.8 Experience: "Experience" means any trip, tour, activity, trek, event, workshop, accommodation, or travel-related service listed by an Organizer.
3.9 Experience Provider / Organizer: "Organizer" or "Experience Provider" means any third party offering Experiences through the Platform.
3.10 Force Majeure Event: "Force Majeure Event" means an event beyond reasonable control, including natural disasters, pandemics, government actions, or court orders.
3.11 Intellectual Property: "Intellectual Property" means all patents, copyrights, trademarks, designs, trade secrets, and proprietary rights.
3.12 Listing: "Listing" means the digital description of an Experience published by an Organizer on the Platform.
3.13 Material Breach: "Material Breach" means a violation of these Terms that substantially affects rights, obligations, or safety.
3.14 Personal Data: "Personal Data" has the meaning assigned under the Digital Personal Data Protection Act, 2023.
3.15 Platform Fee: "Platform Fee" means any service or convenience fee charged by Travonex.
3.16 Prohibited Content: "Prohibited Content" includes unlawful, defamatory, abusive, misleading, or infringing material.
3.17 Service Area: "Service Area" means the geographic locations where Experiences are offered.
3.18 Third-Party Services: "Third-Party Services" means services provided by payment gateways, transport providers, or external websites.
3.19 User-Generated Content: "User-Generated Content" means reviews, ratings, photos, or media uploaded by Users.
3.20 Verification: "Verification" means checks conducted on a best-effort basis to validate Organizer details.
4. ROLE OF TRAVONEX AS INTERMEDIARY
4.1 Intermediary Status: Travonex operates as an intermediary under Section 2(1)(w) of the IT Act, 2000.
4.2 No Operational Control: Travonex does not operate, manage, supervise, or control Experiences, transport, accommodation, equipment, or guides.
4.3 No Agency: Nothing in these Terms creates a partnership, agency, or joint venture between Travonex and any Organizer or User.
4.4 Organizer Verification: Verification badges are informational only and do not constitute guarantees. Users must conduct independent due diligence.
5. ELIGIBILITY, AGE, AND MINORS
5.1 Age Requirement: Users must be at least 18 years old to create an Account or make payments.
5.2 Minors: Minors may participate only with parental or guardian consent and supervision.
5.3 Guardian Responsibility: Guardians assume full responsibility for minors, including safety, medical fitness, and compliance.
5.4 Denial of Participation: Organizers may deny participation to minors for safety or legal reasons without refund liability.
6. ACCEPTANCE OF TERMS, ACCOUNT REGISTRATION, AND SECURITY
6.1 Acceptance of Terms
6.1.1 By accessing, browsing, registering on, or using the Platform in any manner whatsoever, the User expressly acknowledges that they have read, understood, and agreed to be bound by these Terms, the Privacy Policy, the Refund & Cancellation Policy, and all other policies referenced herein, which together constitute a legally binding agreement under the Indian Contract Act, 1872.
6.1.2 For the avoidance of doubt, mere browsing of the Platform or communication with Organizers through the Platform shall constitute acceptance of these Terms.
6.1.3 If the User does not agree with any part of these Terms, the User must immediately discontinue use of the Platform.
6.2 Account Registration
6.2.1 To access certain features of the Platform, a User may be required to create an Account by providing accurate, current, and complete information, including but not limited to name, mobile number, email address, and such other details as may be required from time to time.
6.2.2 The User represents and warrants that all information provided during registration and thereafter is true, lawful, and not misleading. Providing false or impersonated information shall constitute a Material Breach.
6.2.3 Travonex reserves the right to refuse registration, suspend, or terminate any Account at its sole discretion, including where: the information provided is inaccurate or unverifiable; the User is suspected of fraudulent, abusive, or unlawful conduct; or continued access poses legal, regulatory, or reputational risk.
6.3 One Account Policy
6.3.1 Each User is permitted to maintain only one Account unless expressly permitted by Travonex in writing.
6.3.2 Creation or use of multiple Accounts to circumvent policies, promotions, or restrictions is strictly prohibited.
6.4 Account Security Obligations
6.4.1 The User shall be solely responsible for maintaining the confidentiality of login credentials, passwords, OTPs, and device access.
6.4.2 Any activity conducted through the User's Account shall be deemed to have been conducted by the User.
6.4.3 Travonex shall not be liable for any loss, damage, booking, or payment arising from unauthorized access due to: compromised credentials; shared accounts; malware, phishing, or device-level breaches; negligence of the User.
6.4.4 Users must immediately notify Travonex of any suspected unauthorized use or security breach. Failure to do so may result in denial of relief.
6.5 Account Suspension and Termination
6.5.1 Travonex may suspend or terminate an Account without prior notice where required by law or where there is a Material Breach.
6.5.2 Upon termination: pending bookings may be cancelled subject to Organizer policies; access to the Platform shall be revoked; provisions relating to liability, indemnity, dispute resolution, and IP shall survive.
7. PRICING, FEES, TAXES, AND COMMERCIAL DISCLOSURES
7.1 Pricing Structure
7.1.1 Prices for Experiences are determined solely by Organizers and displayed on the Platform for informational and transactional purposes.
7.1.2 Prices may include or exclude applicable taxes (including Goods and Services Tax (GST) under the Central Goods and Services Tax Act, 2017), which shall be clearly disclosed at checkout.
7.1.3 Travonex may charge additional fees, including but not limited to: platform fees; convenience fees; payment processing fees; cancellation or modification fees (where applicable).
7.2 Dynamic and Variable Pricing
7.2.1 Prices may vary based on demand, seasonality, availability, group size, location, or Organizer policies.
7.2.2 Travonex does not guarantee price parity with other platforms or offline channels.
7.3 Currency and International Users
7.3.1 All prices are displayed in Indian Rupees (INR) unless expressly stated otherwise.
7.3.2 Foreign Users may be subject to currency conversion charges, foreign transaction fees, or bank-imposed levies, for which Travonex bears no responsibility.
7.4 Invoicing and Tax Compliance
7.4.1 Invoices shall be issued in accordance with applicable tax laws and may be generated by either the Organizer or Travonex, depending on the nature of the transaction.
7.4.2 Users agree that tax treatment may vary based on their status (consumer vs business) and location.
7.5 Pricing Errors and Misrepresentation
7.5.1 In the event of pricing errors, incorrect listings, or system-generated inaccuracies, Travonex reserves the right to: cancel the affected Booking; issue a full refund, including platform fees; and take corrective action without further liability.
8. BOOKINGS, PAYMENTS, AND TRANSACTION LIFECYCLE
8.1 Booking Lifecycle
8.1.1 The typical booking lifecycle includes: inquiry or selection of an Experience; submission of booking request; Organizer confirmation; payment completion; experience fulfilment; and completion or closure.
8.1.2 Booking confirmation timelines may vary (instant, 24-48 hours, or longer) based on Organizer availability.
8.2 Payment Processing
8.2.1 Payments are processed through RBI-regulated payment gateways. Travonex acts solely as a collection agent.
8.2.2 Travonex does not operate a secure payment, wallet, or stored value facility under the Payment and Settlement Systems Act, 2007.
8.3 Payment Methods
8.3.1 Accepted payment methods may include: credit/debit cards; UPI; net banking; wallets; buy-now-pay-later services.
8.4 Failed Transactions and Reconciliation
8.4.1 In case of failed, duplicate, or pending transactions, Users must raise a support request within 7 days.
8.4.2 Refund timelines may vary by payment method: UPI: 3-5 business days; Cards: 7-10 business days; Wallets/BNPL: as per provider timelines.
8.5 Chargebacks and Fraud
8.5.1 Users shall cooperate in chargeback investigations.
8.5.2 Fraudulent chargebacks may result in Account termination and recovery proceedings.
8.6 Organizer Payouts
8.6.1 Organizer payouts are governed by separate Organizer Agreements.
8.6.2 Travonex may withhold payouts pending: trip completion; dispute resolution; chargeback investigation; compliance verification.
9. PROMOTIONAL OFFERS, COUPONS, AND REFERRALS
9.1.1 Promotional offers are discretionary, time-bound, and subject to additional terms.
9.1.2 Offers are non-transferable and may be revoked in case of misuse or error.
9.2.1 Creation of multiple Accounts or fraudulent activity to exploit offers constitutes a Material Breach.
10. BOOKING MODIFICATIONS, RESCHEDULING, AND SUPPORT
10.1.1 Booking modifications, including date changes, name changes, or itinerary changes, are subject to Organizer approval.
10.1.2 Modification fees may apply.
10.2.1 Failure to arrive on time or comply with check-in requirements may result in forfeiture without refund.
10.3.1 Travonex provides facilitative support only.
10.3.2 Indicative response timelines (48-72 hours) are not guarantees.
11. ASSUMPTION OF RISK, MEDICAL FITNESS, AND SAFETY OBLIGATIONS
11.1 General Assumption of Risk
11.1.1 The User expressly acknowledges that travel, tourism, adventure, and outdoor activities inherently involve risks that may be foreseen or unforeseen, including risks arising from terrain, weather, altitude, water conditions, wildlife, equipment usage, transportation, and human factors.
11.1.2 For the avoidance of doubt, such risks may include, without limitation: slips, trips, falls, and physical injuries; altitude sickness, dehydration, hypothermia, heat exhaustion; encounters with wildlife or insects; equipment malfunction or failure; road accidents, delays, or cancellations; acts or omissions of other participants or third parties.
11.1.3 By participating in any Experience, the User voluntarily assumes all such risks, whether known or unknown, and agrees that participation is entirely at the User's own discretion.
11.2 Medical Fitness and Disclosure
11.2.1 The User represents and warrants that they are medically, physically, and mentally fit to participate in the booked Experience.
11.2.2 The User shall disclose to the Organizer, prior to commencement of the Experience, any medical condition that may affect participation, including but not limited to: cardiovascular conditions; respiratory disorders (including asthma); neurological conditions (including epilepsy); diabetes or metabolic disorders; pregnancy; recent surgeries or injuries; allergies or medication dependencies.
11.2.3 Failure to disclose material medical information shall constitute a Material Breach and may result in denial of participation without refund.
11.3 Safety Instructions and Conduct
11.3.1 Users shall strictly follow all safety instructions, briefings, and guidelines issued by Organizers or on-ground personnel.
11.3.2 Refusal or failure to comply with safety instructions may result in removal from the Experience without refund or compensation.
11.4 Emergency Situations
11.4.1 In the event of illness, injury, or emergency, the Organizer may arrange first aid or emergency assistance at the User's cost.
11.4.2 Travonex does not provide medical services, emergency rescue, or evacuation services and shall not be liable for outcomes arising from emergency situations.
12. INSURANCE REQUIREMENTS, LIABILITY EXCLUSIONS, AND LIMITATION OF DAMAGES
12.1 Organizer Insurance Obligations
12.1.1 Organizers offering high-risk or adventure Experiences, including trekking, water sports, mountaineering, camping, or remote expeditions, shall maintain valid public liability insurance and, where applicable, professional indemnity insurance.
12.1.2 Travonex may require Organizers to submit proof of insurance prior to listing approval or at any time thereafter.
12.1.3 Failure to maintain required insurance may result in immediate delisting or suspension.
12.2 No Verification of Insurance
12.2.1 Travonex does not independently verify the adequacy, scope, or validity of Organizer insurance policies.
12.2.2 The existence or absence of insurance shall not create any duty or liability on Travonex.
12.3 Limitation of Liability
12.3.1 To the maximum extent permitted under applicable law, Travonex shall not be liable for any: personal injury or death; medical expenses; property damage or loss; theft or loss of personal belongings; psychological or emotional distress; indirect, incidental, consequential, or punitive damages.
12.3.2 Travonex's aggregate liability, if any, shall in no event exceed the Platform Fee paid by the User for the relevant Booking.
12.4 Waiver of Claims
12.4.1 The User hereby waives, releases, and discharges Travonex, its partners, officers, employees, contractors, and affiliates from any claims arising out of participation in an Experience, except where liability cannot be excluded by law.
13. ELECTRONIC COMMUNICATIONS, CONSENT, AND RECORDS
13.1.1 By creating an Account, the User consents to receive communications from Travonex and Organizers via email, SMS, WhatsApp, in-app notifications, and other electronic means.
13.1.2 Communications may include booking confirmations, reminders, updates, support messages, and promotional content, subject to applicable law.
13.2.1 Electronic records, logs, communications, and transaction histories maintained by Travonex shall constitute admissible evidence under the Information Technology Act, 2000 and the Indian Evidence Act, 1872.
13.2.2 The User agrees not to dispute the validity or admissibility of such electronic records.
14. USER-GENERATED CONTENT, REVIEWS, AND MEDIA RIGHTS
14.1.1 Users grant Travonex a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, display, and distribute User-Generated Content for Platform operations, marketing, and analytics.
14.2.1 Travonex reserves the right to moderate, remove, or restrict reviews that are fake, abusive, defamatory, misleading, or violate applicable law.
14.2.2 Organizers may respond to reviews but shall not have the right to remove or alter them.
14.3.1 Photos or videos captured during Experiences may be used by Organizers or Travonex for documentation, marketing, or promotional purposes unless the User expressly opts out in writing.
15. INTELLECTUAL PROPERTY RIGHTS
15.1.1 All intellectual property in the Platform, including software, code, UI/UX, trademarks, logos, and proprietary content, is owned by Wanderlynx Labs LLP.
15.2.1 Users are granted a limited, non-exclusive, non-transferable license to access the Platform for personal, non-commercial use.
15.3.1 Users shall not copy, scrape, reverse engineer, or commercially exploit any part of the Platform without prior written consent.
16. PROHIBITED ACTIVITIES, MISUSE, AND PLATFORM ABUSE
16.1 General Prohibitions
16.1.1 Users and Organizers shall not engage in any activity that is unlawful, misleading, fraudulent, abusive, or harmful to the Platform, other Users, Organizers, or the public.
16.1.2 Without limitation, prohibited activities include: creating fake bookings, enquiries, or Accounts; manipulating reviews, ratings, or feedback; initiating fraudulent chargebacks or payment reversals; using bots, scrapers, or automated tools to access the Platform; copying, harvesting, or reverse engineering Platform data or content; impersonating another person or entity; transmitting malware, phishing links, or harmful code; engaging in harassment, hate speech, discrimination, or violence; offering or soliciting illegal goods or services.
16.2 Consequences of Prohibited Activities
16.2.1 Any violation of this Section shall constitute a Material Breach.
16.2.2 Travonex may, without prejudice to other remedies: suspend or terminate Accounts; cancel Bookings; withhold payouts; delist Experiences; report conduct to law enforcement; initiate civil or criminal proceedings.
16.3 Evidence and Investigation
16.3.1 Travonex may rely on system logs, transaction records, communications, device identifiers, and third-party reports as evidence of prohibited conduct.
16.3.2 Users and Organizers shall cooperate with investigations and provide information when lawfully requested.
17. SUSPENSION, DELISTING, AND PLATFORM CONTROL
17.1.1 Travonex may suspend or terminate any Account or Listing, temporarily or permanently, where: there is a Material Breach of these Terms; required by law, court order, or regulator; necessary to protect Platform integrity or safety; fraud, abuse, or non-compliance is suspected.
17.2.1 Travonex may delist any Experience or Organizer for reasons including: safety violations; repeated cancellations or poor performance; negative ratings below acceptable thresholds; failure to maintain insurance or licenses; regulatory non-compliance.
17.3.1 Where feasible, Travonex may provide notice and a reasonable cure period prior to suspension or delisting.
17.3.2 Immediate action may be taken without notice in cases involving safety, fraud, or legal risk.
17.4.1 Suspended or delisted parties may submit an appeal within 7 days of notice.
17.4.2 Decisions on appeals shall be final and binding.
18. USER-ORGANIZER DISPUTES AND PLATFORM NON-JOINDER
18.1.1 Any dispute, disagreement, or claim between a User and an Organizer shall be resolved directly between such parties.
18.1.2 Travonex is not a necessary or proper party to such disputes except where required by law.
18.2.1 Travonex may, at its discretion, facilitate communication between Users and Organizers but does not adjudicate disputes or guarantee outcomes.
18.3.1 Booking records, communications, and transaction logs maintained by Travonex may be shared with parties to assist resolution, subject to law.
19. THIRD-PARTY SERVICES, LINKS, AND API DEPENDENCIES
19.1.1 The Platform may integrate or link to third-party services, including payment gateways, transport providers, mapping services, analytics tools, or Organizer websites.
19.2.1 Travonex does not control, operate, or endorse third-party services and is not responsible for their availability, content, or actions.
19.3.1 Travonex shall not be liable for losses arising from third-party service failures, schedule changes, cancellations, data breaches, or misconduct.
19.4.1 Use of third-party services is subject to their respective terms and policies, which Users are responsible for reviewing.
20. DATA RETENTION, DELETION, PRIVACY, AND DPDP COMPLIANCE
20.1.1 This Section governs the collection, processing, storage, retention, disclosure, and deletion of Personal Data in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act").
20.1.2 Capitalised terms not defined herein shall have the meaning assigned under the DPDP Act.
20.2.1 Travonex may collect the following categories of data: identity data (name, age, gender); contact data (mobile number, email address); booking and transaction data (Booking ID, payment status, invoices); device and technical data (IP address, device identifiers, browser type); location data (city, state, country, GPS where enabled); communication data (support tickets, emails, WhatsApp messages); compliance data (KYC, fraud flags, dispute records).
20.3.1 Personal Data is processed strictly for purposes including: account creation and authentication; booking facilitation and fulfillment; payment processing and reconciliation; fraud detection and prevention; customer support and grievance redressal; legal, tax, and regulatory compliance.
20.4.1 Personal Data may be shared with: Organizers for fulfillment of Experiences; payment gateways and banks; analytics, cloud, and communication service providers; law enforcement or regulatory authorities where required by law. 20.4.2 Travonex shall not sell Personal Data.
20.5.1 Data shall be retained only for as long as necessary, including: account data: duration of account + 3 years; transaction records: 8 years for tax and audit purposes; dispute and fraud records: duration of dispute + limitation period.
20.6.1 Users may request deletion of Personal Data subject to legal retention requirements.
20.6.2 Requests shall be processed within reasonable timelines prescribed under the DPDP Act.
20.7.1 The Platform uses essential, analytics, and performance cookies. 20.7.2 Users may manage cookie preferences through browser settings or cookie banners.
21. ANTI-DISCRIMINATION, ACCESSIBILITY, AND INCLUSION
21.1.1 Organizers shall not discriminate against Users on the basis of religion, caste, gender, sexual orientation, disability, ethnicity, or nationality.
21.1.2 Discriminatory practices constitute a Material Breach and may result in immediate delisting.
21.2.1 Organizers shall accurately disclose accessibility features or limitations of Experiences.
21.2.2 Travonex does not guarantee accessibility unless expressly stated.
21.3.1 Users may report discriminatory conduct through the grievance mechanism.
21.3.2 Travonex may investigate and take corrective action.
22. EMERGENCY RESPONSE, CRISIS MANAGEMENT, AND INCIDENT HANDLING
22.1.1 Organizers shall provide on-ground emergency contact details prior to commencement of an Experience.
22.1.2 Organizers are responsible for first response, evacuation coordination, and local emergency liaison.
22.2.1 Travonex may assist in communication and coordination during emergencies but does not assume operational control.
22.2.2 Such assistance shall not create any duty of care or liability.
22.3.1 Serious incidents, including injuries, fatalities, or legal violations, must be reported to Travonex within 24 hours.
23. SERVICE AVAILABILITY, DISCLAIMERS, AND AS-IS BASIS
23.1.1 The Platform is provided on an "as-is" and "as-available" basis without warranties of any kind.
23.1.2 Travonex does not guarantee uninterrupted access, uptime, or error-free operation.
23.2.1 Scheduled or unscheduled maintenance may result in temporary unavailability.
23.2.2 Travonex shall not be liable for losses arising from downtime, technical failures, or system upgrades.
23.3.1 To the maximum extent permitted by law, all implied warranties, including merchantability and fitness for a particular purpose, are disclaimed.
24. FORCE MAJEURE EVENTS AND CONSEQUENCES
24.1.1 A "Force Majeure Event" means any event or circumstance beyond the reasonable control of a party, including but not limited to: acts of God such as earthquakes, floods, cyclones, landslides, lightning, or extreme weather; epidemics, pandemics, public health emergencies; war, terrorism, riots, civil unrest, political instability; government orders, travel bans, lockdowns, court directions; strikes, labour disputes, transport shutdowns; failures of utilities, telecommunications, or payment networks.
24.2.1 Neither Travonex nor any Organizer shall be liable for failure or delay in performance caused by a Force Majeure Event.
24.2.2 Obligations affected by a Force Majeure Event shall be suspended for the duration of such event.
24.3.1 In Force Majeure Events, refund eligibility shall be governed by the Organizer's policy.
24.3.2 Organizers may offer rescheduling, credits, partial refunds, or no refunds.
24.3.3 Travonex may facilitate communication but does not guarantee refunds.
25. INDEMNITY AND HOLD HARMLESS
25.1.1 Users agree to indemnify, defend, and hold harmless Travonex, its partners, officers, employees, agents, and affiliates from and against all claims, losses, damages, liabilities, penalties, costs, and expenses (including reasonable legal fees) arising out of: breach of these Terms; violation of applicable law; misuse of the Platform; infringement of third-party rights; participation in Experiences.
25.2.1 Organizers agree to indemnify Travonex against all claims arising from: operation or conduct of Experiences; safety failures or accidents; regulatory non-compliance; false or misleading listings.
25.3.1 Indemnity obligations shall survive termination of these Terms.
26. GRIEVANCE REDRESSAL AND CUSTOMER SUPPORT MECHANISM
26.1.1 In compliance with the IT Rules, the Grievance Officer details are as follows:
Name: Akash
Designation: Grievance Officer
Email: contact@travonex.com
Address: Wanderlynx Labs LLP, UNIT 101, Oxford Towers, 139 HAL Old Airport Road, Hulsur Bazaar, Bengaluru - 560008, Karnataka, India
26.2.1 Users may submit grievances via email or Platform channels.
26.2.2 Grievances shall be acknowledged within 48 hours and resolved within 15 days, where feasible.
26.3.1 Unresolved grievances may be escalated internally before external remedies are pursued.
27. DISPUTE RESOLUTION AND ARBITRATION
27.1.1 Parties shall attempt to resolve disputes amicably within 30 days of written notice.
27.2.1 Unresolved disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.
27.3.1 Seat and venue of arbitration shall be Bengaluru, Karnataka.
27.3.2 Language of arbitration shall be English.
27.4.1 A sole arbitrator shall be appointed by Wanderlynx Labs LLP.
27.5.1 Travonex may seek interim relief from courts at Bengaluru.
28. GOVERNING LAW AND JURISDICTION
28.1 These Terms shall be governed by and construed in accordance with the laws of India.
28.2 Courts at Bengaluru, Karnataka shall have exclusive jurisdiction, subject to the arbitration clause.
29. MODIFICATION OF TERMS
29.1 Travonex reserves the right to amend these Terms at any time.
29.2 Continued use of the Platform constitutes acceptance of updated Terms.
30. CLASS ACTION WAIVER
30.1 To the extent permitted by law, Users agree that disputes shall be brought only in an individual capacity and not as part of any class or representative proceeding, without prejudice to rights under the Consumer Protection Act, 2019.
31. SEVERABILITY AND WAIVER
31.1 If any provision is held invalid, the remaining provisions shall remain in force.
31.2 Failure to enforce any right shall not constitute a waiver.
32. ENTIRE AGREEMENT AND SURVIVAL
32.1 These Terms constitute the entire agreement between the parties and supersede all prior communications.
32.2 Provisions relating to liability, indemnity, dispute resolution, jurisdiction, and IP shall survive termination.